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Zurich Life Insurance Review

Zurich is a well-known insurance provider but are they the right choice to protect your home and family?

A photo of Grace Lynch, the author

By Grace Lynch

Published on: 26 April 2023

11 min read

Zurich Life Insurance Review

When looking for a life insurance policy there are many different options to choose from in the UK. Zurich is a well-known insurance provider with a lot to offer, but are they the right choice to protect your home and family?

It is possible you have had a policy with Zurich before or you know someone who has. Whether you have heard of Zurich before or not, you may not be fully familiar with how their policies work.

Our aim is to help you better understand Zurich’s life insurance policies, the different types available and why you might (or might not) want to use Zurich for your life cover.

Why choose Zurich life insurance?

When considering buying a Zurich life insurance policy, your main question is likely ‘Is Zurich life insurance good?’. The answer to this will vary depending on opinion, but there are a few reasons you might decide to use Zurich to provide your life insurance cover.

Zurich:

  • Have a wide range of insurance policies available including family protection, mortgage protection, whole of life cover and more.
  • Is an award winning provider having won several awards including a gold medal from ProtectionGuru in 2021 for their critical illness insurance (including children’s cover)
  • Currently have an offer where you can receive up to £100 of vouchers for buying your policy using their quick quote tool, with the amount received depending on the value of your policy

About Zurich

Zurich is one of the biggest insurance providers in the World, having sold policies for over 150 years (as of October 2022).

Zurich was founded in the city of Zurich, Switzerland in 1872 under the name Versicherungs-Veriein (Insurance Association). The company later took on the name of the city it was founded in.

They expanded across the globe, gaining licenses to sell in the US in 1912 and the UK in 1922. They continued to grow, opening businesses in Australia (1961), South America (1965) and China (1993). They officially renamed to Zurich Financial Services in 1998, following a merger with BAT industries.

Main areas of business for Zurich Assurance Ltd include:

It is important to think over your options carefully when choosing a life insurance policy and provider. Some insurance companies will be better suited to your needs than others and we’ve put together the key facts about Zurich life insurance below.

Key features of Zurich insurance life cover are:

Policy typeZurich Life Protection Policies
Premium optionsGuaranteed (fixed payments that never change)
Variable (you can increase or decrease your cover over time so premiums can change)
Cover optionsZurich family life insurance (level term)
Zurich decreasing term life insurance (mortgage protection)
Zurich increasing term life insurance
Zurich whole of life insurance
Zurich Family Income Cover (Family income benefit)
Registered Group life insurance (business protection)
Excepted Group life insurance (business protection)
Individual Relevant Life Policy (IRLP) (business protection)
Coverage typeSingle life.
Joint life (first event, only pays out when the first person covered dies and cover ends after this)
Terminal illness cover benefitIncluded at no extra cost.
This will pay out to you if you are diagnosed with a condition that limits your life expectancy to 12 months or less.
Waiver of Premium benefitPays your premiums for you if you cannot work for 6 months or more.
Available at an extra cost.
Indexation option (RPI)You can choose for your cover to increase each year as the Retail Price Index (RPI) does or by a set percentage (3% or 5%)
Age limits (minimum and maximum ages)Minimum age 16 at policy start.
Maximum age 83 at policy start.
Maximum age at end of policy is 89.
Life insurance exclusionsZurich life insurance policies will not pay out for suicide within the first 12 months of your policy.
Your terminal illness cover won’t pay out if the condition doesn’t meet the terms and conditions of your policy.

Zurich life insurance contact details

There will points during your policy term when you might need to contact the Zurich life insurance team. This could be to adjust policy details or simply to ask some questions about your cover.

Zurich life insurance contact number

Tel. 0370 333 1500

Opening hours: Monday to Friday 8.30am-5.30pm (not including Bank Holidays)

You can also adjust your policy online via the Zurich website here: Zurich – Manage my life insurance.

Zurich critical illness cover

While many providers allow you to buy critical illness cover and life insurance separately, you can only get critical illness cover as a combined policy with Zurich.

Critical illness cover is a useful policy to have, helping protect you from financial difficulty if you are diagnosed with a serious medical condition. The policy pays out a cash lump sum if you are diagnosed with a serious medical condition that is covered by your policy. You can use this to pay for your mortgage or rent, cover household bills and more.

Some of the main features of Zurich critical illness insurance are:

Policy typeZurich Life and Critical illness cover
Premium optionsGuaranteed (fixed payments that never change)
Cover optionsZurich Life and Critical illness cover
Zurich Select Life and Critical illness cover (enhanced cover)
Coverage typeSingle life.
Joint life (first death).
Illnesses covered by core plan option40 conditions covered overall
38 conditions covered (100% payout)
2 conditions covered (partial payment of the lower of £25,000 or 25% of the amount of £s you are covered for)
100% payout if on an NHS waiting list for 1 of 7 specified operations
Illnesses covered by enhanced plan (Zurich Select)51 conditions covered overall
48 conditions covered (additional payment up to £25,000)
100% payout if on an NHS waiting list for 1 of 9 specified operations
£25,000 payout if on an NHS waiting list for bowel disease surgery
£100,000 payout on top of the full cover amount if diagnosed with 1 of 10 life changing conditions (before age 50)
£5,000 payout if diagnosed with 1 of 5 specific pregnancy complications (before age 45)
Children’s Critical illness insurance core plan optionAvailable at an extra cost and covers your child up until their 22nd birthday.  
Only pays out once per child and covers all the illnesses covered in an adult critical illness policy.  
Pays out £25,000 or 50% of the amount of £s you are covered for (whichever is lowest)

Child death benefit pays out £5,000 if your child was to pass away with cover beginning at 30 days old.  

Children’s conversion benefit allows your child to convert their cover to a full adult policy with no medical underwriting.  
They must do this between the age of 16 – 22 and can’t do so if they have claimed on the policy before.
Children’s Critical illness insurance enhanced plan optionAvailable at an extra cost and covers your child up until their 22nd birthday.  
Only pays out once per child and covers all the illnesses covered in an adult critical illness policy.  
Pays out £25,000 or 50% of the amount of £s you are covered for (whichever is lowest)
Pays out up to £50,000 if diagnosed with cancer (excluding early stage cancer)
Up to £25,00 payout on top of cover amount if your child needs treatment that isn’t available in the UK

Child death benefit pays out £5,000 if your child was to pass away with cover beginning at the 24th week of pregnancy
Children’s conversion benefit allows your child to convert their cover to a full adult policy with no medical underwriting.  
They must do this between the age of 16 – 22 and can’t do so if they have claimed on the policy before.
Age limits (minimum and maximum ages)Minimum age 16 at policy start
Maximum age 69 at policy start
Minimum term 5 years and cover must end before your 74th birthday
Critical illness insurance exclusionsYou will not be able to claim for any illnesses not included in your policy terms and conditions.

More about critical illness cover:

There may come a time where you need to claim on a Zurich life insurance policy. This could be following the death of a loved one or claiming on your own terminal illness benefit. Either situation will be upsetting, and Zurich will try to support you and make this process as easy as possible for you.

How to make a Zurich life insurance claim

Zurich will begin by asking for a few key details before they can start processing your claim.

  • Your own contact details and relationship to the policyholder
  • Policy number (if possible)
  • Name of the deceased
  • Date and place of death (if known)
  • Cause of death (if known)

What happens next with your claim:

  • If you submit these details online, the claims team will contact you over the phone at a time that works for you to get more details. You can choose to have a claim form sent out for you to fill in, if you would prefer not to speak on the phone.
  • You receive a summary of the claim which you sign and return. You will also need to consent to Zurich contacting anyone needed to verify the claim e.g. a doctor for medical records.
  • You can choose to be updated about your claim via text, email or phone call depending on what suits you best.

If you do not know the life insurance policy number, call this number for advice:

Tel. 0370 333 1500

Tel. +44 1793 511 227 (if calling from overseas)

Opening hours: Monday to Friday 8.30am-5.30pm (excluding Bank Holidays)

For policies with a policy number beginning with PR

Tel. 0370 240 0073

Email: zurichmulticlaims@uk.zurich.com

Opening hours: Monday to Friday 9am-5pm

For policies with a policy number not beginning with PR

Tel. 0370 243 0872

Email: bereavements.zurich@uk.zurich.com

Opening hours: Monday to Friday 9am-5pm

Or you can start your claim via the Zurich customer portal – Zurich – Customer Portal

Or via the website – Zurich – Make a life insurance claim

You can also begin a life insurance claim with Zurich via post by writing to one of the following addresses.

For policy numbers beginning with PR:

Zurich Assurance

Protection Operations

PO Box 4157

Swindon

SN4 4QB

For policy numbers not beginning with PR:

Zurich Assurance – In force claims

Unity Place

1 Carfax Close

Swindon

Zurich life insurance claims statistics 2021

Here are the 2021 claim statistics published by Zurich life insurance for their life insurance policies.

  • Total paid out: £221.7million
  • Percentage of claims paid: 99%
  • Total paid across life, critical illness and income protection: £332.3million
  • Total life claims paid out due to Covid-19: £22.5million

This is a difficult subject to cover, but overall an important question to ask. Life insurance is there to protect your family and so it makes sense to understand everything you are covered for.

If you have a Zurich life insurance policy, it will cover you in the event of suicide. It is important to note that this event is not covered for the first 12 months of your policy. The main reason Zurich may not pay out in this situation is if you didn’t tell them about previous mental health issues, self harm etc when applying for your policy.

Mental health is far better understood now compared to even 5 or 10 years ago even by insurance providers. It is understandably hard to talk about this topic with strangers, but insurers and insurance advisors will work hard to be sympathetic and understanding.

Zurich life insurance trust

A good way to have more control over who benefits from your life insurance policy is to put it into trust. A trust allows you to specify who receives the benefit from your policy and even how the money is used.

Zurich will allow you to write your policy into trust at no additional cost, with handy guides and support available on their website.

Find out more – Zurich – Putting your life insurance into trust

The main benefits of a Zurich life insurance trust

Types of available Zurich life insurance trust deed:

  • Zurich Absolute Trust: you can’t change who benefits at a later point
  • Zurich Discretionary Trust: you can remove or add beneficiaries at a later point
  • Zurich Group Life Master Trust: designed for use with business life insurance policies

You are always able to cancel your life insurance policy – even if it has been in place for years. If your policy no longer fits your needs or you have found another provider that works better for you, you can contact Zurich to cancel your life insurance.

The main ways to cancel your policy are:

  • Cancel your direct debit with your bank or building society
  • Contact Zurich to officially cancel your cover

Note: Make sure you are 100% happy with your decision before cancelling your policy. You will have the option of buying cover back at some point, but you likely won’t be able to get the same terms or pricing again from Zurich.

Zurich life insurance benefits (included free)

  • Up to £100 voucher from Amazon, John Lewis or Love2shop if you buy a life insurance policy using the promo code ZOFFERS100 via zurich’s quick quote tool (offer valid as of April 2023). You can claim your voucher after paying 6 months of premiums for your policy.
  • FREE life cover while your application is being processed and underwritten (covers you for up to £250,000 and includes critical illness cover up to £150,000)
  • FREE life cover when completing a property purchase during your application (covers you for up to £500,000 and includes critical illness cover up to £350,000)
  • Terminal illness benefit will pay you a cash lump sum to support you if you are diagnosed with a terminal illness (life expectancy 12 months or less)
  • Zurich Support Services can offer free counselling and support to Zurich customers during difficult times. You can also access child care/elder care support, legal information and more.
  • Separation benefit allows you to get two new single life policies and cancel a joint policy after a divorce or separation from a partner. You will not have to provide more medical information for the new policies.
  • Zurich Milestone benefit will let you increase the amount of £s you are covered for with no medical questions, within 90 days of a major life event. This could be a marriage, birth of a child, adoption etc.
  • Wellbeing services are available with Zurich Group Life policies which offers support in partnership with several companies. This includes Health Assured, Health Hero and Crisis 24.
  • Children’s critical illness cover (Children’s benefit) can be added onto a life and critical illness policy for an extra cost. This provides your children with protection against serious illness PLUS the option to convert to a full adult policy (between the age of 16 – 22)
  • Multi fracture cover pays out cash lump sums of £2,000, £4,000 or £6,000 if you suffer with a fracture, ligament tear, dislocation or tendon rupture (the amount paid out will depend where on the body the injury is and certain activities are excluded as reasons to claim)
  • Waiver of premium can be added to your policy, which will pay your premiums for you if you can’t work for 6 months or longer
  • Conversion option allows you to switch from a level or increasing term life insurance policy to a whole of life plan without additional medical questions.
  • Spouse or partner cover can be added to Group Life Insurance policies and will pay out a lump sum if your partner dies while you are insured by the scheme.

If you haven’t bought life insurance before, it might seem a bit confusing or difficult to begin. When looking for your policy, you can get a Zurich life insurance quote in a few different ways. You can:

It can be useful to talk to a qualified advisor before deciding on which policy to buy. They will be able to offer free and impartial advice to help you find the cover that is right for you.

You can also find out more about buying or reviewing life insurance in the following handy MPO guides:

If you want to read independent reviews about a service or business, the best first place to look will usually be Trust Pilot. You can find reviews about Zurich Insurance from real customers on this website based on their experience.

As of April 2023, Zurich scores 3.9 out of 5.0 stars on Trust Pilot with over 1,700 reviews. 57% of these customer reviews rated Zurich Insurance 5.0 out of 5.0 stars.

It is best to remember though that these reviews refer to all Zurich UK Insurance products and not just life insurance.

Read the reviews for yourself or add your own – Trust Pilot – Zurich Insurance UK

Resources

Zurich – Beginner’s guide to life Insurance

Finder.com – Life insurance statistics

Statista – Life insurance industry in the UK: Statistics & Facts

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