All the information you might need about One Family and their over 50s life insurance policies
One Family Life Insurance Review
Over 50s life insurance is widely advertised in the UK, with companies like Sunlife helping to popularise this type of cover. There are various different options for over 50s policies, which can make it harder to know what’s best for you.
One Family claims to cover any UK resident between the age of 50 and 80, for as little as £10 a month. This makes One Family plans a very cost-effective way to provide your loved ones with extra financial security in the event of your death.
Here is all the information you might need about One Family before deciding if they’re the right choice for your life cover.
Why choose One Family life insurance?
One Family offers several benefits alongside their over 50s plans. For example, they are the only over 50s provider to offer terminal illness benefit and funeral benefit at no extra cost.
Over 50s life insurance plans have some definite pros and cons that need to be thought about before making any decisions. The main advantage of these policies is that they are guaranteed acceptance (no medical information needed). They are also guaranteed to pay out, provided you continue paying your premiums up to age 90.
These policies can be good for those struggling to find traditional cover. However, you may end up paying in more in premiums over time than you get out. The cover amount options are also limited, with One Family only providing pay outs of up to £19,832 at most.
About One Family
One Family is primarily a financial services business, providing products such as investments, savings accounts and trust funds. As of June 2023, over 50s life insurance is the only insurance plan provided by One Family.
They have operated under various names over the years, with over 45 years of experience. The company in its current form has been operating since 2014, following a merger of Engage Mutual and Family Investments. The business then rebranded itself with the name One Family.
One Family bought out insurance company Beagle Street back in 2022. This means it is possible their range of insurance products could expand in the future.
About One Family over 50s life insurance
| Policy type | One Family Over 50s Life Insurance |
| Premium options | Guaranteed (fixed payments that never change) Option to increase cover by adding more plans (up to £75 per month in premiums at most across all plans) |
| Cover options | Over 50s life insurance |
| Coverage type | Single life. |
| Terminal illness cover benefit | Included at no extra cost. Pays out on diagnosis of a serious illness with a life expectancy of 12 months or less. |
| Waiver of Premium benefit | Not included. |
| Can I increase my cover? | You can buy additional One Family plans to increase your level of cover. The amount of plans you can have is unlimited, but you cannot be paying more than £75 per month in premiums. You can only be covered up to a maximum of £19,832 with One Family (age 60 and over) or £9,326 (age 50-59). |
| Age limits (minimum and maximum ages) | Minimum age 50 at policy start. Maximum age 80 at policy start. |
| Life insurance exclusions | Your policy won’t pay out the full cover amount until you have paid 2 years (24 months) of policy premiums. Terminal illness that doesn’t meet the definitions stated in your policy terms and conditions. |
Find out more – One Family – Over 50s Life Cover FAQs
One Family vs Sunlife
Sunlife is the most well-known over 50s life insurance provider in the UK. Their products have been widely advertised for many years.
The question is how does One Family compare to Sunlife in terms of value for money?
| Provider | Sunlife |
| Average amount paid out | £4,815 |
| When will the policy pay out? | After 12 months (1 year) of premiums paid |
| How long do premiums need to be paid? | Until death (point of claim) |
| Includes terminal illness benefit? | No |
| Provider | One Family |
| Average amount paid out | £5,217 |
| When will the policy pay out? | After 24 months (2 years) of premiums paid |
| How long do premiums need to be paid? | Until age 90 (cover continues after this) |
| Includes terminal illness benefit? | Yes, included free of charge |
Overall, One Family will pay out more on average. You won’t be eligible for the full cover amount though, within the first 2 years of the policy. Sunlife on the other hand will pay out the full cover amount, after the policy has been held for 1 year.
There are advantages and disadvantages to each provider, so it is worth looking into both before making any decisions. There are also a range of other insurance companies that provide over 50s policies including:
- LV
- Legal & General
- Post Office
- National Friendly
- Royal London
- Sainsbury’s
One Family life insurance customer services
These are the contact details for One Family as shown on their website. The One Family life insurance contact numbers listed are correct as of June 2023. We always do our best to keep details up to date where possible.
Tel. 0344 8920 920 (One Family life insurance phone number)
Tel. 0044 8920 920 (if calling from overseas)
Email – customerservices@onefamily.com
Opening hours: Monday to Friday 9am-7pm, Saturday 9am-1pm
One Family include answers to several frequently asked questions on their contact page. There is also the option to speak to an agent online via live chat.
One Family complaints contact details
Below we have the contact details for if you wish to complain about One Family’s service or your policy.
Tel. 0800 028 1112
Email – customerservices@onefamily.com
Opening hours: Monday to Friday 9am-7pm, Saturday 9am-1pm
You can also submit any complaints via post to:
Customer Relations Team,
Freepost,
OneFamily,
16-17 West Street,
Brighton,
BN1 2RL
Note: You are always within your rights to complain about One Family if you are unhappy with your policy. It is possible your complaint cannot be resolved in a reasonable time frame. If this happens, you are entitled to refer your complaint to the Financial Ombudsman Service.
One Family life insurance claims
The claims process for One Family is stated clearly on their website. You need to start your life insurance claim with One Family over the phone. A member of their team will then ask you for all the necessary information.
How to make a One Family life insurance claim
One Family will usually need:
- Details about the policy holder (name, policy number etc.)
- To see the death certificate to verify the claim is valid
- See other documents such as coroner’s report or other medical information (in some cases)
If you are claiming for terminal illness, One Family will allow a trusted person to submit your claim details for you. This is helpful if you are too unwell and unable to do so yourself. You will only be able to claim for terminal illness if you have had your policy for 2 years or longer.
One Family life insurance claims contact details
Tel. 0800 028 1112
Opening hours: Monday to Friday 9am-7pm , Saturday 9am-1pm
How to cancel One Family over 50s life insurance
If you want to cancel your One Family life insurance, then this is what you need to do.
- Phone One Family’s customer service team or contact them via post or email to cancel your policy
- Cancel your direct debit with your bank so your payments
You can cancel your policy at any point and for any reason. You should bear in mind that when you cancel your policy, you will lose all the money you have paid in. Your One Family life insurance policy won’t have any cash in value.
One Family life insurance benefits (included free)
- Guaranteed immediate acceptance for life insurance cover with no need for medical questions or investigations. Guaranteed pay outs to your chosen beneficiaries as long as all premiums have been paid up to age 90.
- No premiums paid beyond the age of 90, but your cover will continue after you stop paying
- Accidental death benefit will pay out 3x the amount of £s you are covered for (sum assured). This is if you die due to an accident in the first 2 years of your policy
- Your policy will pay out 150% of the premiums paid if you die due of natural causes. This is only within the first 2 years of your policy
- Option to increase cover by buying additional over 50s plans (up to the value of £19,832 worth of cover at most)
- Funeral support via One Family’s Funeral Funding Feature. One Family has partnered with Golden Charter to arrange a funeral director. This director will pay a £300 contribution toward your funeral expenses.
- Access to the RedArc Health Support app offers extra support services to One Family customers. These services include bereavement counselling, legal advice and more.
How to buy One Family life insurance UK
There are two main ways to buy One Family over 50s life cover. You can:
- Apply to One Family directly online or over the phone to receive free quotes
- Through an independent life insurance advisor for extra support
If you’re not sure which insurer is best for you, it can be helpful to speak to a life insurance specialist. A specialist can offer qualified advice and support during your application.
For more help and information about life insurance, you can read more of our handy MPO guides such as:
- How can I reduce my life insurance premiums?
- How much should I pay for life insurance?
- How much life insurance do I need?
- And more…
One Family life insurance reviews
One Family financial services is currently rated 4.6 out of 5.0 stars on independent review site Trust Pilot. This is a good indication that customers are overall happy with the products and services received from One Family.
It is best to remember that these reviews are about all One Family products and do only include life insurance reviews. It is however still good to note the customers are generally having positive experiences with One Family.
Only 12% of One Family’s Trust Pilot reviews are negative. Trust Pilot states all negative reviews have been replied to in less than 24 hours.
Read more – Trust Pilot – One Family reviews
