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LifeSearch reviews

We want to make sure that you’ve got all of the information that you need before you buy cover from LifeSearch

A photo of Daniel Sharpe-Szunko, the author

By Daniel Sharpe-Szunko

Published on: 17 May 2023

6 min read

LifeSearch reviews

If you’ve applied for life insurance in the past then you might have spoken to or seen a company called LifeSearch. This is one of the largest independent life insurance brokers in the UK and they also work alongside

Anyone thinking about buying life insurance from LifeSearch should read our independent review before they make any final decisions. In our reviews we aim to give you an impartial viewpoint about these insurance companies. We will explain some background and history about them.

Our LifeSearch reviews are for consumers wanting to buy life insurance, critical illness insurance and income protection or LifeSearch existing customers.

You can buy life insurance and other personal protection policies from LifeSearch over the telephone. Premiums for life insurance start from just £5 per month, so cover can be very affordable. Life insurance can provide peace of mind for parents who want to protect their family.

About LifeSearch

LifeSearch is one of the biggest and most established life insurance brokers in the United Kingdom with over 750,000 policies sold. The company was originally founded by its chairperson Tom Baigrie in 1998, based from its Head Offices in Leeds.

It might seem strange that you are unlikely to have heard of LifeSearch even though it’s one of the largest life insurance brokers in the UK. The reason for this is that they are often the company that provides insurance advice to price comparison site customers. They do very little advertising or marketing themselves.

You might apply for life insurance through MoneySupermarket for example. If you ask for advice then you will be buying cover from LifeSearch. There are several different ways to buy life insurance. If you need advice then you’ll need to speak to a Life Insurance Specialist.

They currently employ approximately 450 staff and have offices in Leeds, London, Milton Keynes and Whitely in Hampshire. The business is authorised and regulated by the Financial Conduct Authority (Reference. 656479).

What insurance does LifeSearch offer?

LifeSearch is a traditional life insurance broker that offers a standard range of personal protection policies for individuals and businesses.

Available insurance products:

It is likely that you might be referred to LifeSearch if you apply for any of these policies. You can apply via a number of price comparison websites or life insurance sites. These websites can be helpful for a quick estimation of costs for different types of life insurance.

There is a range of websites that partner with LifeSearch and will refer its customers to them for advice.

Which insurers does LifeSearch work with?

LifeSearch is not a whole of market insurance broker and so offers policies from a range of UK insurance providers, including:

LifeSearch sales team and customer service team can be contacted by telephone as shown below.

Telephone – 0800 316 3166

Opening times – Monday to Friday 8am – 8pm | Saturday 9am – 2pm | Sunday 10am – 3:30pm

Head office address

401 Grafton Gate East,

Milton Keynes,


When you apply for life insurance through any of LifeSearch’s partner websites or affiliates then you will be contacted by a LifeSearch advisor or agent.

You will be asked to complete a life insurance questionnaire or fact find at this point. This helps to gather information about your needs and circumstances. This is to make sure that the advice they offer to you is appropriate to your requirements. Then you can be more certain you are getting the right cover to protect your family or business.

Does LifeSearch offer life insurance advice?

Yes, the business is built primarily on a full advice model. This means that it provides advice and recommendations to suit your needs and circumstances.

Can I buy life insurance online with LifeSearch?

No, LifeSearch does not offer an online facility to buy life insurance direct with them on your laptop or mobile device. If you want to buy life insurance online then you can CLICK HERE.

You might have come across LifeSearch from an online application with MoneySupermarket or Compare the Market for example. This does not mean that they offer online life insurance applications, because these are their partners.

The main purpose of speaking to LifeSearch is to get life insurance advice to protect your family or your home.

What does LifeSearch charge?

There is no fee for getting life insurance advice from LifeSearch and setting up a policy with them is fee free. You will often find that insurance brokers will not charge a fee for their services.

LifeSearch insurance services include:

  • Full advice and recommendation
  • Trust writing services
  • Claims support service

How to make a complaint to LifeSearch

There may be occasions where you might need to make a complaint to LifeSearch when you speak to them.

Telephone – 0800 316 7253

Post – The Complaints Officer, LifeSearch Limited, 401 Grafton Gate East, Milton Keynes, MK9 1AT

You are also within your rights to escalate your complaint to the Financial Ombudsman Service (FOS). You can do this if you feel that your complaint has not been dealt with properly.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an impartial and free service for financial services customers in the UK. This service can be used to settle any disputes between insurance companies and their customers in the United Kingdom. You might feel that you have suffered any financial loss as a result of your insurance policy. If the FCA agree, then they may rule for compensation to be awarded.

Telephone – 0800 023 4567 (or 0300 123 9123)

Telephone (outside the UK) – 0207 964 0500

LifeSearch reviews

You can check out LifeSearch reviews on their Trust Pilot page which currently shows more than 20,000 customer reviews.

LifeSearch reviews on Trust Pilot

Total reviews – 20,563

Score – Excellent

Rating – 4.9 out of 5.0 stars

5 star rating – 91%

4 star rating – 7%

3 star rating – 1%

2 star rating – 1%

1 star rating – 1%

Advantages of buying life insurance with LifeSearch

  • Competitive life cover premiums
  • Multiple policy options
  • Free advice
  • Panel of life insurance providers
  • FCA regulated
  • Good review score (Trust Pilot)
  • Not whole of market (does not offer cover from all insurance providers)
  • Lower premiums may be available elsewhere
  • Not specifically for people with pre-existing medical conditions
  • Telephone sales
  • No online service available
  • Company is big (not a personal service)

You have literally hundreds of options available to you when thinking about buying life insurance to protect your family, home or business.

This can be amazing but it can also be extremely confusing because many people simply don’t know what options are the best for them. One of the easiest ways to find out about the best companies is to look at what their reviews scores and customer feedback looks like. does not offer life insurance advice but we have carefully selected a Life Cover Specialist who we think will be able to help you. If you need advice or assistance to protect your family then you can CLICK HERE or call 0800 009 6559.


LifeSearch – About Us

LifeSearch – Existing customers

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