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196 Barclays branch closures announced – will this affect customers?

With Barclays closing almost 200 branches across 2023/24, how will customers be affected and what can you do if you bank with Barclays?

A photo of Grace Lynch, the author

By Grace Lynch

Published on: 23 November 2023

10 min read

196 Barclays branch closures announced – will this affect customers?

In yet another disastrous move for the UK High Street, leading UK bank Barclays have announced a massive 196 branch closures will be taking place over 2023/24 – and many have already happened.

While the options for online banking services are growing many people still prefer to bank in person and so will be disappointed to hear about this latest announcement.

I’m actually a Barclays banking customer myself, who has been affected by a branch closure this year. I know the exact questions I had when I heard my local branch is closing, and I’m going to do my best to answer all of these questions here.

Branches of Barclay bank have been a staple of high streets across the country for years, so it’s a big shock to realise they will be closing more than one third of their local branches. The main question is whether these closures will help Barclays customers long term or they are simply a money saving tactic by Barclays that ultimately won’t benefit their customers.

QUICK SUMMARY – 196 Barclays branch closures announced – how will this affect customers?

While it’s definitely disappointing to see Barclays closing a huge number of their branches, the good news is that the actual bank accounts of banking customers and mortgage holders should be mostly unaffected.

  • Barclays will have closed almost 200 branches by the end of 2024 (based on the announcements so far) – and the communication with customers has been lacking to say the least. While some information is on their website, they haven’t done much to speak to and reassure individual customers.
  • Vulnerable customers with limited access to transport or internet will now struggle to access services if their local branch has closed, which is just not good enough for many UK consumers.
  • If you’re not sure if your local Barclays branch is closing, see our below list to check if your branch is listed there. You can use the Barclays Branch Finder tool to work out where your next closest branch is if you still want to access in person services.
  • For banking customers who would prefer to switch from Barclays following this announcement, there are some great switching deals currently available with banks like NatWest and First Direct.
  • Barclays mortgage holders may also want to consider assessing their options and see this as a good opportunity to review if their current mortgage is working for them. If not, it can be helpful to talk to an experienced mortgage broker to quickly check if better rates are available with other lenders.

Unfortunately, bank branch closures are currently a bit of a trend in the UK and Barclays is one of the several big banks choosing to close the doors to their local branches. While Barclays say this is to account for less people visiting their branches in person, this doesn’t help the thousands of people who rely on in person banking services.

While I am one of the luckier customers who mostly banks online anyway, I feel for those customers who cannot access online banking and wonder what they will do if their local branch closes.

Barclays hasn’t really given much guidance on support available for their customers and I think it’s shocking how little information has been provided. I personally found out that my local branch was closing through acquaintances posting about it on Facebook rather than from Barclays themselves.

I’d say this is pretty poor behaviour from Barclays here, as customers have a right to know about major changes like this. While it is possible that I could have missed an email somewhere, I also received no letters and there was no other notification of my branch closure e.g. via my Barclays banking app.

I honestly wasn’t too surprised when I heard that my local Barclays branch was closing, as so much focus is now on banking apps and online services. What I will say is that I was very disappointed by a lack of communication around what would happen with my account and what was happening with the branch.

It’s possible your local branch might be closing and you’ve not heard anything about this, so here’s a list of every Barclays branch that will be closing over 2023 and 2024 that has been announced so far.

Announced Barclays branch closures (England)

Barclays branchLocation in EnglandDate of closure
AbingdonOxfordshire, England15/02/2024
Addenbrookes HospitalCambridge, England15/09/2023
AlnwickNorthumberland, England07/07/2023
AmershamBuckinghamshire, England01/03/2023
Ashton-under-LyneGreater Manchester, England13/10/2023
BarnoldswickLancashire, England14/04/2023
BarnsleySouth Yorkshire, England26/07/2023
Barrow-in-FurnessCumbria, England17/11/2023
BecclesSuffolk, England24/11/2023
BeckenhamGreater London, England14/06/2023
BedaleNorth Yorkshire, England26/04/2023
BenthamNorth Yorkshire, England12/07/2023
Berwick-upon-TweedNorthumberland, England14/02/2024
BicesterOxfordshire, England13/12/2023
BiggleswadeBedfordshire, England18/08/2023
Birmingham (High Street)Birmingham, England10/03/2023
Birmingham (Frederick Street)Birmingham, England18/08/2023
Birmingham (Soho Road)Birmingham, England24/08/2023
Bishop AucklandCounty Durham, England21/04/2023
Bognor RegisWest Sussex, England09/08/2023
BootleMerseyside, England30/06/2023
BorehamwoodHertfordshire, England21.02/2024
BournemouthDorset, England20/09/2023
BridgwaterSomerset, England26/04/2023
BridlingtonYorkshire, England06/03/2023
BudeCornwall, England06/10/2023
Burnham-on-CrouchEssex, England22/08/2023
CambridgeCambridge, England28/06/2023
CannockStaffordshire, England22/02/2024
Canvey IslandEssex, England07/07/2023
CaterhamSurrey, England23/06/2023
Chalfont St PeterBuckinghamshire, England31/08/2023
ChelmsfordGreater London, England11/08/2023
ChippenhamWiltshire, England23/06/2023
Chipping NortonOxfordshire, England06/07/2023
ChislehurstGreater London, England04/05/2023
CirencesterGloucestershire, England17/11/2023
CobhamSurrey, England14/02/2024
ColchesterEssex, England13/06/2023
DagenhamGreater London, England03/03/2023
DerehamNorfolk, England15/02/2024
DissNorfolk, England23/08/2023
DunstableBedfordshire, England13/10/2023
DurhamCounty Durham, England08/12/2023
EasingwoldNorth Yorkshire, England13/10/2023
East GrinsteadWest Sussex, England21/07/2023
EastleighHampshire, England11/08/2023
EdmontonGreater London, England07/12/2023
Ellesmere PortCheshire, England02/03/2023
ElthamGreater London, England16/02/2023
FakenhamNorfolk, England06/10/2023
FalmouthCornwall, England15/09/2023
FarnhamSurrey, England21/02/2023
FleetHampshire, England19/07/2023
FlitwickBedfordshire, England14/04/2023
FolkestoneKent, England23/06/2023
FramlinghamSuffolk, England25/08/2023
FromeSomerset, England23/08/2023
GosportHampshire, England26/04/2023
GuiseleyYorkshire, England12/04/2023
HaltwhistleNorthumberland, England18/08/2023
HarlestonNorfolk, England24/05/2024
HarpendenHertfordshire, England06/09/2023
HarrowGreater London, England10/11/2023
HaverhillSuffolk, England08/09/2023
HayesGreater London, England13/07/2023
HeathfieldEast Sussex, England26/07/2023
HemsworthWest Yorkshire, England15/09/2023
HeywoodGreater Manchester, England28/04/2023
HoddesdonHertfordshire, England17/11/2023
Holmes ChapelCheshire, England27/06/2023
HolmfirthYorkshire, England23/06/2023
HonitonDevon, England23/06/2023
HoveEast Sussex, England08/12/2023
HunstantonNorfolk, England12/04/2023
KeswickCumbria, England21/04/2023
KidsgroveStaffordshire, England11/08/2023
KingswoodGloucestershire, England06/07/2023
KnowleWest Midlands, England16/06/2023
LeedsWest Yorkshire, England21/04/2023
Leighton BuzzardBedfordshire, England18/10/2023
LeominsterHerefordshire, England01/09/2023
LeyburnNorth Yorkshire, England05/05/2023
LichfieldStaffordshire, England15/09/2023
LiskeardCornwall, England02/03/2023
London (Charing Cross Road)Central London, England06/10/2023
London (Fleet Street)Central London, England03/05/2023
London (Green Street)East London, England20/04/2023
London (Kingsland High Street)East London, England28/07/2023
London (Stratford Westfield)East London, England01/09/2023
London (Euston Road)North West London, England15/11/2023
London (Tower Bridge Road)South East London, England19/04/2023
London (Walworth Road)South East London, England13/04/2023
London (Brixton Road)South West London, England19/07/2023
London (Brompton Road)South West London, England07/07/2023
London (Ladbroke Grove)West London, England24/11/2023
London (Notting Hill Gate)West London, England16/06/2023
London (Soho Square)West London, England14/12/2023
LoughtonEssex, England22/06/2023
LymingtonHampshire, England15/06/2023
MacclesfieldCheshire, England14/04/2023
MaltonNorth Yorkshire, England19/10/2023
ManchesterLancashire, England14/04/2023
ManningtreeEssex, England07/06/2023
Market HarboroughLeicestershire, England28/07/2023
Middleton-in-TeesdaleCounty Durham, England17/11/2023
MildenhallWest Suffolk, England14/06/2023
Milton KeynesBuckinghamshire, England18/04/2023
NewarkNottinghamshire, England17/08/2023
Newcastle-under-LymeStaffordshire, England25/08/2023
NewmarketSuffolk, England09/06/2023
NewquayCornwall, England13/10/2023
Norwich (Station Road)East Anglia, England01/12/2023
Norwich (St James Court)East Anglia, England27/10/2023
OadbyLeicestershire, England20/07/2023
OakhamEast Midlands, England28/04/2023
OrpingtonGreater London, England01/12/2023
OswestryShropshire, England14/07/2023
OundleNorthamptonshire, England05/05/2023
PontefractWest Yorkshire, England22/09/2023
Potters BarHertfordshire, England13/10/2023
PrudhoeNorthumberland, England11/08/2023
PutneyGreater London, England01/09/2023
RedcarNorth Yorkshire, England15/11/2023
RedditchWorcestershire, England29/09/2023
RadlettHertfordshire, England05/05/2023
RingwoodHampshire, England08/06/2023
RuislipMiddlesex, England16/02/2024
SalfordGreater Manchester. England20/10/2023
Saltburn-by-the-SeaNorth Yorkshire, England30/06/2023
SeahousesNorthumberland, England14/07/2023
SheffieldSouth Yorkshire, England21/07/2023
SheringhamNorfolk, England21/02/2024
ShenfieldEssex, England19/04.2023
SittingbourneKent, England08/03/2023
SleafordLincolnshire, England08/03/2023
South HarrowGreater London, England14/07/2023
South WoodfordGreater London, England23/02/2024
SouthamptonHampshire, England17/08/2023
SouthwoldEast Suffolk, England30/11/2023
St HelensCheshire, England04/05/2023
St IvesCornwall, England08/09/2023
StamfordLincolnshire, England28/04/2023
StourbridgeWest Midlands, England15/12/2023
SudburySuffolk, England06/07/2023
Swiss CottageGreater London, England06/09/2023
ThirskNorth Yorkshire, England25/10/2023
TivertonDevon, England28/06/2023
TorquayDevon, England08/03/2023
WallaseyMerseyside, England28/03/2024
WallingtonGreater London, England28/06/2023
WarleyWorcestershire, England21/04/2023
WashingtonTyne and Wear, England21/07/2023
WaterloovilleHampshire, England24/11/2023
WattonNorfolk, England03/05/2023
WellingboroughNorthamptonshire, England01/09/2023
West BridgfordNottinghamshire, England15/06/2023
West WickhamGreater London, England28/11/2023
Westbury-on-TrymBristol, England16/02/2024
WeymouthDorset, England03/03/2023
WhitbyNorth Yorkshire, England08/12/2023
Whitley BayTyne and Wear, England01/12/2023
WilmslowCheshire, England25/08/2023
WindsorBerkshire, England23/08/2023
WokinghamBerkshire, England18/08/2023
WombourneStaffordshire, England12/07/2023
WoodbridgeSuffolk, England01/12/2023
WorksopNottinghamshire, England24/08/2023
WymondhamNorfolk, England28/04/2023
YarmNorth Yorkshire, England14/07/2023

Announced Barclays branch closures (Wales)

Barclays branchLocation in WalesDate of closure
BargoedGlamorgan, Wales14/04/2023
BreconBrecknockshire, Wales25/08/2023
CardiffSouth Glamorgan, Wales20/10/2023
CaerphillyGlamorgan, Wales13/10/2023
Ebbw ValeBlaenau Gwent, Wales09/06/2023
LlandeiloCarmarthenshire, Wales23/06/2023
LlangollenDenbighshire, Wales07/07/2023
Merthyr TydfilMid Glamorgan, Wales14/06/2023
MoldFlintshire, Wales30/06/2023
PontypriddRhondda Cynon Taff, Wales16/11/2023
PwllheliGwynedd, Wales15/11/2023
RiscaCaerphilly, Wales17/05/2024
SwanseaGlamorgan, Wales07/03/2023
Talbot GreenRhondda Cynon Taff, Wales05/05/2023
TreorchyRhondda Cynon Taff, Wales26/04/2024

Announced Barclays branch closures (Scotland)

Barclays branchLocation in ScotlandDate of closure
DumfriesDumfries and Galloway, Scotland13/10/2023
DunfermlineFife, Scotland18/08/2023
KirkintillochEast Dunbartonshire, Scotland09/06/2023
St AndrewsFife, Scotland08/09/2023
StirlingStirlingshire, Scotland11/08/2023

Announced Barclays branch closures (Northern Ireland)

Barclays branchLocation in Northern IrelandDate of closure
ColeraineCounty Londonderry, Northern Ireland23/02/2024
LisburnCounty Antrim, Northern Ireland21/07/2023
NewryCounty Down, Northern Ireland16/02/2024
PortadownCraigavon, County Armagh, Northern Ireland28/07/2023

Note: Many of these branches have already closed this year, as can be seen in the ‘date of closure’ column. It is also possible more branch closures may be announced and this list is accurate as of 23/11/2023.

It’s easy to assume that the reason that Barclays is closing so many branches is due to financial issues with the company itself. Sadly, it does look like Barclays isn’t doing amazingly well financially which can be understandably worrying for customers.

As reported by Reuters back in October, income from Barclays investments dropped 6% and their fixed income, commodities and currency divisions dropped a whopping 13%.

While this doesn’t necessarily indicate Barclays going bust any time soon, it certainly isn’t good news for the company or it’s investors. If you as a Barclays customer are worried about this news, rest assured that if anything were to happen to Barclays your money should be safe.

Barclays accounts are protected under a scheme known as The Financial Services Compensation Scheme (FSCS). This scheme steps in if Barclays can no longer fulfil their commitments to their customers due to financial issues. The scheme covers:

Note: There is a limit of £85,000 protected across all Barclays accounts under the FSCS. If you have more money saved with Barclays (e.g. for your business) and you are concerned, it may be worth looking into switching to a new bank.

One of my main questions when I heard my Barclays branches closing was what will happen to my bank account. Luckily, the answer is nothing will happen to my account and it will remain active and have the same interest rates etc attached to it.

The main difference now is that Barclays customers whose branches have closed won’t have easy access to in person banking services. As someone who didn’t visit my branch too often this won’t have a massive impact on my banking experience.

I do know many people prefer to bank in person though, and so those customers may be understandably frustrated or upset that this option is now being taken away from them. For more vulnerable customers, in person banking is often the only option and so these customers may choose to move to another bank who offers these services.

Honestly, I would say that Barclays aren’t treating customers fairly here and their motivations are understandable but will be little comfort to many customers. Barclays have chosen to close branches due to a decreased use of in person business (and let’s be honest it’s likely also a cost cutting measure).

I personally was very confused around what was happening and why our branch was closing, and Barclays did little to answer anyone’s questions. Though sadly my branch closed before the new Consumer Duty rules were brought in, it definitely brings into question whether Barclays’ ongoing closures would fall into the category of treating customers fairly.

Consumer Duty rules were brought into place by the Financial Conduct Authority (FCA) back in July this year. The Financial Conduct Authority work to regulate the processes of all financial services businesses and this includes Barclays. Consumer Duty is a new step intended to prevent poor treatment of customers by businesses more concerned about financial gain.

With many people struggling financially now, removing access to banking services (and with little communication too) doesn’t really fall under providing customers with fair value and treatment.

This really is the key question and it is unclear why Barclays have done so little to communicate with customers about their local branch closing.

While there was an article published in my local newspaper about our Barclays branch closing, many people in my town had complaints around the lack of communication from Barclays themselves. Our local MP even submitted a complaint to Barclays to try and find out what was happening.

As a financial services business, Barclays are bound by rules and regulations that mean they need to provide fair treatment and accommodation for all customers. I don’t see how removing access to in person services for customers at almost 200 branches would be beneficial to customers who cannot access transport or do not have internet access to bank online.

There is a page on the Barclays website about their branch closures and why each branch is closing (plus local feedback), but unless you know to look for this information why would you search for it?

Barclays – UK Branch closures

For customers affected by bank closures, they should at least be able to use their local Post Office to deposit and withdraw cash from their accounts. However with the number of Post Offices slowly decreasing too, it’s possible this won’t be a viable long term solution.

I suppose longer term these branch closures will mean that Barclays can avoid further financial difficulty and continue to provide services to customers across the country.

However, the closures aren’t likely to benefit customers much short term and especially won’t help those who prefer to bank in person or those who cannot access online banking services.

If you have a Barclays mortgage, you should still be able to manage repayments etc. online or through your Barclays bank app. You can also visit your next nearest Barclays bank branch for questions or call their helpline.

Mortgage rates change over time, so Barclays mortgage customers could decide to take this as an opportunity to think about if their current mortgage is still working for them.

A lot of UK consumers make the mistake of thinking once they are tied into a mortgage that there is no way out. If you aren’t happy with Barclays and want to make a switch, this is completely possible by remortgaging your home. You may even benefit from much more reasonable costs per month, so it’s something worth considering.

If you need any help or advice about your current Barclays mortgage, you may find it useful to speak to a qualified mortgage broker for guidance.

Whether you want to switch to a new bank is entirely up to you, but if you want a bank with branch access nearby then it’s certainly worth thinking about. however with the way that banking is currently going in the UK there’s no guarantee that any bank you switch to won’t close their local branches in the future.

although it might be frustrating to try and switch your account (especially if you’ve been a loyal Barclays customer for years as I have been), there are a few perks to swapping to a new bank:

  1. Switching offers: Banks are businesses and they’re always going to want to attract new customers. This is why most banks will offer some sort of perk or incentive to customers who switch to them from another bank.
  2. Better interest rates: if you’re thinking about switching a savings account over, this is a good opportunity to try find ward with a better rate of interest to maximise your savings potential. It might be helpful to use a comparison site to work out which banks are currently offering the best rates.
  3. Extra benefits: one thing I’ve always found lacking with my Barclays account is that Barclays doesn’t tend to give you some of the extra perks that other High Street banks do.

if you’re unsure about moving away from Barclays but still want to be able to access in person banking services, there are a few alternatives available:

  1. You will still be able to withdraw cash from your account from any ATM no matter where it’s located and you can also withdraw money for a post office or in a banking hub
  2. If you need to deposit cash or cheques, you can do this at your local post office
  3. Check if Barclays has a pop up banking site near you, as they currently have 200 across community centres libraries and business hubs in the UK.*
  4. Check if there’s another branch nearby, as there may be one located in a nearby town or city that is accessible for you. You can use the Barclays branch finder tool to locate your next nearest Barclays branch.

Barclays – Barclays branch finder

Note:* These hubs are centred more around financial education and support and you won’t be able to deposit all with draw money from your account there

There are also several other UK banks that have chosen to close branches over 2023/24, so Barclays customers won’t be the only ones affected. The other 3 main banks that have announced branch closures are:

While Barclays isn’t alone in their actions, they are the bank closing the most branches with one third of their branches being closed by the end of 2024.

If you want to talk to someone at Barclays about your local branch closing (or even submit a complaint), here are the contact details that you will need.

Barclays customer service contact details

Tel. 0345 734 5345 (UK)

Tel. 0345 605 2345 (business banking customers)

Tel. (+44) 2476 842 099 (overseas customers)

Opening hours: 8am – 8pm Monday to Friday

Visit the Barclays complaints page here: Barclays – How to make a complaint

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